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Cloud Operations Analyst II

Date: Jan 11, 2022

Location: Remote, IN

Company: Syniti

Syniti is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Syniti helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value for a new ERP system or corporate acquisition, powering new AI/ML initiatives, or increasing profitability by eliminating inefficiencies, Syniti ensures your business’s data is a high-performing and trusted asset. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

Syniti is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Syniti helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value for a new ERP system or corporate acquisition, powering new AI/ML initiatives, or increasing profitability by eliminating inefficiencies, Syniti ensures your business’s data is a high-performing and trusted asset. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

 

Position Summary

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally.  This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments.  The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.  The Cloud Operations environment exists across both private cloud and public cloud hyperscalers such as AWS.   

 

The Cloud Operations Analyst II is an application lifecycle management & support resource who is experienced in Cloud Operations or managed service delivery environments.  The individual is responsible for the daily oversight and support of Cloud Operations systems and applications.  The Cloud Operations Analyst II is responsible for handling incidents and requests flowing through the Syniti customer ticketing portal and resolving issues within the defined SLAs.

 

Key Responsibilities

 

• Responsible for all cloud operations service delivery activities including system & customer deployments, upgrade, patching and decommissioning. 

• Responsible for performance operations control maintenance tasks and health checks

• Responsible for implementing identified improvements in processes as a matter of process adjustment or project implementation

• Responsible for the day-to-day administration of virtual servers, containers, container orchestration systems such as Kubernetes, docker, and hyperscaler deployments such as AWS

• Will work on a shift schedule based on the need of the Cloud Operations delivery team
 

Professional Skills & Abilities

 

  • Excellent communication skills
  • Customer service orientation and strong customer communication skills
  • Diverse background in understanding many facets of IT operations
  • Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations    environment.
  • Strong troubleshooting & issue isolation capabilities
  • Ability to work on a team and collaborate on issues as needed

 

Technical Skills & Experience

 

  • 4+ years of experience in job specific skills.
  • 2+ years working in ITIL aligned service delivery organizations
  • 2+ years of application support experience
  • 2+ year of experience supporting windows and linux
  • 1+ years of supporting containers, Kubernetes
  • 1+ year of experience in a role such as service desk interfacing directly with customers

 

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.