Technical Trainer

ABOUT US

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The ROLE

The Technical Trainer conducts engaging onsite and virtual training to new hires, active employees, customers and partners to transfer knowledge and enable learners to maximise the value of Syniti solutions, hence driving adoption of the Product line. This person will also, at times, engage in the design of new courses while maintaining current courses. The position includes designing for technology-based learning, including self-study, virtual classroom, job aids, and employee performance support.

This role has been designated as a remote position allowing qualified talent throughout the listed country to be considered for the opportunity.

WHAT YOU WILL DO

• Deliver engaging multi-day training events in a variety of modes, providing education on core Syniti solutions and SynitiONE Methodology.
• Provide pre- and post-training support to participants as needed.
• Configuration of applications based on training and curriculum requirements
  Consult and collaborate with stakeholders to implement problem/case-based learning and interactive educational methodologies.
• Review and test new and revised curriculum offerings from other team members, providing feedback and suggestions for improvement; contributes to new curriculum or program ideas.
• Partner with others for the design, technical development and publishing of technical training curriculum while working collaboratively in a cross functional team with other subject matter experts.
• Occasional regional travel required as needed to deliver on-site training classes. Occasional weekend working required to support & deliver recruitment sessions as Syniti continues on its growth path.

WHAT IT TAKES

• Bachelor’s Degree or equivalent experience in a related field
• 3+ years of experience in delivering training, technical training preferred
• Ability to identify individual learning needs/preferences from the outset and address these within set content.
• Ability to interact effectively with a wide variety of internal/external individuals at all levels.
• Excellent interpersonal/communication skills (oral and written) with an emphasis on presentation skills in a professional manner.
• Strong technical background; ability to understand and explain highly technical subject matter to a variety of audiences.
• Demonstrated ability to work independently and with a collaborative team
• Ability to concurrently manage multiple tasks and consistently complete deliverables on schedule
• A strong capacity for technical writing and editing of technical manuals, quick guides, video scripts and other materials
• Strong problem-solving, analytical and technical aptitude
• Demonstrated proficiency using Microsoft Office tools and role specific learning technologies (e.g. Captivate, Camtasia, LMS Platforms, Articulate, Synthesia)
• Experience with ETL or Data Management tools preferred. Hands on experience with SAP data solutions, or other relevant ERP platforms (e.g. MS Dynamics 365, Oracle, Infor) preferred.
• Be fully aligned to the our core values: 

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have. 
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. 
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. 
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. 

WHAT WE OFFER

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.