Global Lead, Sales Operations

ABOUT US

Syniti, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex data challenges and drive measurable business outcomes with business-ready data. Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy. Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data.

[ FOR P&E JOB ADS ONLY: ]

Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively. 

THE ROLE

As part of the global leadership team, the Global Lead of Sales Operations is a critical link to executing the company strategy through the Global Sales organization. This role reports to the CFO and is responsible for driving and supporting sales processes, productivity and pipeline metrics, rules of engagement, sales compensation strategy and administration, territory management, order processing and sales forecasting. This is a highly visible position and a unique opportunity for a motivated and talented person to contribute to a winning team, while also gaining a wealth of exposure to all aspects of Syniti’s growing business. The ideal candidate brings both strategic thinking and practical execution.

WHAT YOU WILL DO

· Work with global sales leadership to define and own sales analytics

· Create and maintain all reporting used for global demand management and pipeline dashboards, CEO requests and other meetings

· Conduit with finance, sales & delivery teams to manage pipeline and dependable sales forecast

· Work proactively to anticipate and resolve process and scale issues to enable internal and external efficiencies in a hyper-growth environment while driving global consistency

· Work with global sales leadership to develop & manage sales coverage models to ensure alignment with business plan and maximize sales effectiveness.

· Develop process improvements for overall sales team productivity and efficiency

· Work with sales team to maintain data integrity in salesforce.com including monitoring, auditing and reporting

· Manage sales effectiveness metrics and provide recommendations on improvements

· Own and administer all aspects of global sales incentive compensation plans in partnership with HR

· Research best practices and recommend compensation plan revisions and/or new plans that drive desired behavior consistent with compensation trends and aligned with business objectives

· Collaborate with enablement looking at areas of performance

· Counsel and educate sales representatives and managers on sales plan mechanics, policy and guideline interpretations, and the use of contests or spiffs

· Work with Finance to manage sales incentive payments to ensure accurate and timely payment of sales incentive compensation

· Train and assist new sales team members in sales processes and tools to ensure quality on-boarding and conduct refresher training as needed, working with enablement

· Perform ad hoc sales analysis as needed

· Present results at regular cadence

WHAT IT TAKES

· Bachelor’s degree required

· 10+ years of progressive experience in Sales Operations in a global high technology industry

· 7+ years of sales plan construction and incentive compensation experience

· Advanced knowledge of industry sales effectiveness tools (Salesforce, DiscoverOrg and Marketo)

· Detailed understanding of sales processes, sales reporting including sale forecasting, as well as territory planning and management

· Strong written and verbal skills as well as interpersonal and listening skills; ability to communicate about technical matters in layman’s terms as well as clearly articulate thoughts, vision and direction

· Outstanding collaboration skills, with proven ability to work with multiple stakeholders across business lines to accomplish shared goals and manage expectations

· Excellent work ethic and successful record of on-time project delivery

· Experienced in presentations to senior executives in sales, finance and/or operations groups

· Experience in technology industry with both software and services sales processes and motions

· A positive, can-do, attitude with a willingness to roll up your sleeves

· Ability to remain flexible and agile in an ever-changing environment and strong intellectual curiosity to constantly challenge the status quo

· Ability to own and drive change

· Coach and develop global team

WHAT WE OFFER

• Trust in your talent. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our style.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements, and we always take the time to celebrate them.
• An open organisation. Titles don’t define access at Syniti. We stay humble regardless of where we sit in the organisation. We want to hear every voice, listen to all the ideas and make sure everyone’s work is seen and valued.

Our Commitment to Inclusion

At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team. 

We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.