Lab Systems Architect

THE ROLE

The Lab Systems Architect plays a critical role in the success of Syniti’s Education Services department by designing, implementing, and maintaining technical lab environments that support both eLearning and instructor-led training. This role ensures the seamless operation of lab systems, supports integration with learning platforms, and collaborates cross-functionally to enhance system workflows and user experience. The ideal candidate is a technically skilled, detail-oriented problem solver with a passion for enabling learning through robust infrastructure.

WHAT YOU WILL DO

Learning Lab Architecture & Management

• Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments.
• Manage and maintain lab snapshots, resolving configuration defects as they arise.
• Optimize lab usage policies in collaboration with Education Coordinators and Leadership.
• Monitor VM usage reports and metrics, ensuring alignment with budget and demand.
• Support LMS system integrations as required.
• Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms.

System Administration & Support

• Allocate and reset user training accounts.
• Stay current with new feature releases across all education platforms.
• Provide on-call support for lab systems used in global training programs, including availability during evenings and weekends as needed.
• Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps.  Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience.
• Train internal and partner instructors on lab systems.

Cross-Functional Collaboration & Stakeholder Management

• Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience.
• Manage stakeholder expectations and requirements related to lab systems and processes.
• Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs.

Reporting & Documentation

• Document system configurations, best practices, and technical procedures.
• Own and maintain the Education Services Revenue Report, providing monthly updates to Finance.
• Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required.

WHAT IT TAKES

• Proficiency in SQL and at least one of the following databases: Oracle, MS SQL Server, IBM DB2, or MySQL.
• Experience managing hypervisor solutions and SaaS platform architecture.
• Familiarity with Syniti platforms: Stewardship Tier, ADM, SKP, and Migrate (ADMM).
• Knowledge of Microsoft Forms, Power Automate, Power BI, and SharePoint.
• Experience with Windows Server and Azure Active Directory.
• Understanding of the Software Development Life Cycle (SDLC).
• Strong technical writing and documentation skills.
• Excellent communication, collaboration, and stakeholder management abilities.
• Knowledge of GraphQL queries and mutations (preferred).

• Self-starter with a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for education technology and continuous improvement.

Be fully aligned to our core values: 

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have. 
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. 
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. 
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. 

WHAT WE OFFER

• Trust in your talent. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our style.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Titles don’t define access at Syniti. We stay humble regardless of where we sit in the organisation. We want to hear every voice, listen to all the ideas and make sure everyone’s work is seen and valued.

Our Commitment to Inclusion

At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team.

We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.