Manager, Diamond Client Account

ABOUT US

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The ROLE

The Diamond Account Manager will focus on driving customer success, growth and alignment for our largest clients.

This role will focus on:

• Formulating and executing a client success strategy for our diamond customers.
• Embody executive presence, land executive meetings and drive conversations at leadership level.
• Effectively communicate Syniti’s value proposition.

This is a quota carrying role, responsible for managing and expanding large accounts. A successful candidate will be organized, methodical, highly driven, and goal-oriented.  Experience in enterprise data strategy, communicating gaps in project approaches, and navigating complex relationships across clients and partners will be critical to the success in this role. Also, demonstrated know-how across the full sales cycle from qualification to contract close is required.

[ This role has been designated as a remote position allowing qualified talent throughout the listed country to be considered for the opportunity.]

WHAT YOU WILL DO

• Establish trusted relationships with executive teams within our largest accounts.
• Expand client relationships across organizations and levels of leadership.
• Identify evolving client needs and develop business solutions for the success of the client.  
• Coordinate strategy/execution alongside Syniti Regional Delivery Leaders, Solution Architects, SAP alliances, and Marketing.
• Develop solution proposals, seek stakeholder alignment, and deliver value propositions to the client.
• Must understand business value and business outcomes and have the ability to adapt based on audience.
• Align closely with Syniti’s delivery organization to ensure quality of all consulting solutions.
• Forecast key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Own and assist with resolving client requests or issue escalations as needed.
• Travel 50% or more based on business need.

WHAT IT TAKES

• 10+ years of experience in IT software & services sales or consulting.
• Proven to drive strategic customer conversations with executive leadership teams.
• Impeccable executive communication skills and experience working directly with executive decision makers.
• Proven ability to translate prospective customer’s objectives into solutions enabled by our products/consultants.
• Proven ability to develop and maintain strong client and partner relationships that will cultivate business opportunities and value for clients.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Exceptional interpersonal skills, including teamwork, facilitation and negotiation.
• Self-starter with independent drive and ability to deliver results under pressure.
• Bachelor’s degree in Business Administration, IT or related field.
• Be fully aligned to the core values of our organization which are: 

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have. 
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. 
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. 
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. 

WHAT WE OFFER

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements, and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen, and ideas valued.