Principal Cloud Infrastructure Architect

Syniti enables agile enterprises with silo-free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world’s largest teams of data-focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks. Syniti is a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 99.7% client success rate across thousands of complex data projects and initiatives.

General Summary

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally.  This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments.  The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.   

The Principal Cloud Infrastructure Architect will be responsible for overseeing the design, implementation & management of key infrastructure & application systems including Active Directory, OS Patching, Repositories, SW management systems, DNS, and other centralized shared services that will need to be implemented in support of customer systems across private and public cloud environments including AWS.

Key Responsibilities

• Lead a team of globally distributed Infrastructure Engineers to architect and implement a scalable and standardized solutions for hosting Syniti applications in private and public cloud environments.
• Responsible for implementing the platform systems and overseeing the effective day to day management such as patching of all systems, software management, AD management, GPOs etc.
• Responsible for establishing, maintaining and improving the cloud SaaS architecture in AWS in alignment with business and financial objectives.
• Responsible for driving cost optimization across the infrastructure from platform systems through AWS infrastructure to maximize gross margin for the SaaS business.
• Mentor and coach team members to achieve necessary outcomes and grow their skillsets.
• Create a culture of continuous improvement in alignment with business requirements and KPIs.
• Responsible for working with SREs & Developers to appropriately design solutions and establish architecture standards that can ultimately be automated.
• Work with SREs to build a CMDB framework and related design patterns to allow for Infrastructure-as-code provisioning at the infrastructure & platform level.
• Partake in a rotation providing incident and request handling support, identifying improvement opportunities where automation or rearchitecting of solutions can improve overall outcomes and reduce toil.
• Will serve as a primary infrastructure engineer for the cloud operations team on major projects inside of private and public cloud environments including AWS.
• Responsible for training SRE team members, technical support staff and application development staff on infrastructure and platform tooling, standards and lifecycle processes.

Professional Skills & Abilities

• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges in order to achieve the targeted outcome.
• Strong customer service orientation.
• Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs.
• Strong communication, presentation, business and technical writing skills.
• The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally.
• Strong interest in further developing and integrating operations with technology in business value creating ways.
• Awareness of emerging issues, including regulations, industry practices and technology.

Technical Skills & Experience

• 18+ years of experience in job specific skills.
• 8+ years of experience in scalable infrastructure and platforms architecture, implementation, and management including Active Directory, OS Patching, Software Management, Repositories, backups and other infrastructure services.
• 8+ years of experience in scalable application and database engineering & architecture.
• 5+ years of AWS infrastructure EC2 & PaaS experience.
• 3+ years of experience in script development in python or powershell related to infrastructure lifecycle management.
• Networking and information security skills are desirable.
• Degree in Computer Science or equivalent experience.

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.