Principal Engineer, Cloud Operations

Date: Nov 22, 2023

Location: Remote, MX

Company: Syniti

Syniti enables agile enterprises with silo-free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world’s largest teams of data-focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks. Syniti is a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 99.7% client success rate across thousands of complex data projects and initiatives.


Key Responsibilities:

  • Cloud Operations team provides 24x7x365 support for all SaaS & Hosting customers globally.
  • Core Essential Skills include AWS VPC/EC2/S3; Linux.
  • Designing, implementing & managing key infrastructure systems including OS Patching, Repositories, SW management systems, DNS, and other centralized shared services that will need to be implemented in support of customer systems across private and public cloud environments including AWS.
  • Responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments.
  • The SaaS & hosted ecosystem is comprised of multi-tiered applications, virtual servers as well as large & complex multi-terabyte SQL database systems.


Day to Day Responsibilities:

  • Responsible for working with Platforms & Systems SREs to appropriately design and solutions and establish architectures and standards that can ultimately be automated.
  • Responsible for implementing the platform systems and overseeing the effective day to day management such as patching of all systems, software management.
  • Continuous development of infrastructure self-healing systems in order to reduce toil.
  • Partake in a rotation providing incident and request handling support, identifying improvement opportunities where automation or rearchitecting of solutions can improve overall outcomes and reduce toil.
  • Will serve as a primary infrastructure engineer for the cloud operations team on major projects inside of private and public cloud environments including AWS.
  • Responsible for training SRE team members, project engineers, technical support staff and application development staff on the application architecture, configuration management, and related to infrastructure and platform lifecycle processes.


Preferred Experience and Attributes:

  • 12+ years of experience in job specific skills.
  • 8+ years of experience in scalable infrastructure and platforms architecture, implementation, and management OS Patching, Software Management, Repositories, backups and other infrastructure services.
  • Must have 5+ experience in architecting and managing AWS infrastructure for VPC/EC2/S3.
  • 5+ years of experience in Linux administration and management.
  • 5+ years of experience in network architecture, administration and management.
  • 5+ years of experience engineering and architecting complex networks and/or system solutions.
  • 5+ years of experience in script development in python or powershell related to infrastructure lifecycle management.
  • 2+ years of experience working for SaaS, PaaS, or IaaS companies in a relevant role.
  • Analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges in order to achieve the targeted outcome.

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.