Principal SRE

ABOUT US

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The ROLE

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally.  This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customers supporting systems inside of the SaaS & Hosted environments.  The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.   

The SRE will be focused on the orchestration and automation of core AWS components, including the lifecycle management processes of the same.  Experience with Kubernetes and containers as well as Linux is required. 

This SRE will seek to create a secure, high performance and highly available environment in AWS through automation and orchestration that can be replicated in other regions around the globe as needed.  One of the main objectives will be to construct this environment in a way that is sensitive to cost and implement controls to effectively minimize cost in AWS wherever possible based on Syniti’s requirements.

This resource should have the skillsets of both a Principal AWS Cloud Systems Engineer and a junior to mid-level software developer. 

WHAT YOU WILL DO

• Develop orchestration and automation for AWS environment builds that can be replicated to other regions through automation while minimizing costs in support of the Syniti cloud operations SaaS & Hosted environments.
• Codevelop the automation & orchestration framework including establishing design patterns related to HPA, product maintenance, config management, password management and other key integrations with other SREs.
• Codevelop orchestration and automation for the lifecycle management of linux systems, Kubernetes & containers in support of the Syniti cloud operations SaaS & Hosted environments.
• Implement and maintain CI/CD pipelines for the automation and orchestration of the SaaS & Hosted cloud operations environment.
• Provide AWS architecture, guidance, and oversight to the project engineering and support teams.
• Continuous development of systems self-healing automation to reduce toil.
• Partake in a rotation providing incident and request handling support, identifying improvement opportunities where automation or rearchitecting of solutions can improve overall outcomes and reduce toil.
• Will serve as an AWS technical lead on major projects inside of hybrid cloud environments.
• Responsible for training SRE team members, project engineers, technical support staff and application development staff to understand and work within the defined AWS architecture and standards being implemented.

WHAT IT TAKES

• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges to achieve the targeted outcome.
• Strong customer service orientation.
• Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs.
• Strong communication, presentation, business, and technical writing skills.
• The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally.
• Strong interest in further developing and integrating operations with technology in business value creating ways.
• Awareness of emerging issues, including regulations, industry practices and technology.
• 15+ years of experience in job specific skills.
• 8+ years of experience in writing automation scripts in bash, python, or powershell to solve technical and business problems in IT operations.
• 6+ years of experience architecting and engineering secure, high performance and highly available environments in AWS.
• 4+ years of experience in orchestrating automation of AWS environments building runbooks that align with business work streams and value streams.
• 1+ year of experience automation against AWS APIs for system builds, backups and other system management interactions.
• 1+ year of experience in container management and orchestration with kubernetes.
• Degree in Computer Science or equivalent experience.
• Be fully aligned to the our core values: 
• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have. 
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. 
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. 
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. 

WHAT WE OFFER

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.