Principal Site Reliability Engineering

Date: Nov 13, 2023

Location: Remote, MX

Company: Syniti

Syniti enables agile enterprises with silo-free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world’s largest teams of data-focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks. Syniti is a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 99.7% client success rate across thousands of complex data projects and initiatives.


General Summary

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally.  This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customers supporting systems inside of the SaaS & Hosted environments.  The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.   


The SRE will be focused on the orchestration and automation of core AWS components, including the lifecycle management processes of the same.  Experience with Kubernetes and containers as well as Linux is required. 


This SRE will seek to create a secure, high performance and highly available environment in AWS through automation and orchestration that can be replicated in other regions around the globe as needed.  One of the main objectives will be to construct this environment in a way that is sensitive to cost and implement controls to effectively minimize cost in AWS wherever possible based on Syniti’s requirements.


This resource should have the skillsets of both a Principal AWS Cloud Systems Engineer and a junior to mid-level software developer. 


Key Responsibilities

  • Develop orchestration and automation for AWS environment builds that can be replicated to other regions through automation while minimizing costs in support of the Syniti cloud operations SaaS & Hosted environments.

  • Codevelop the automation & orchestration framework including establishing design patterns related to the CMDB, config management, password management and other key integrations from the ground up with other SREs.

  • Codevelop orchestration and automation for the lifecycle management of linux systems, Kubernetes & containers in support of the Syniti cloud operations SaaS & Hosted environments.

  • Implement and maintain CI/CD pipelines for the automation and orchestration of the SaaS & Hosted cloud operations environment.

  • Provide AWS architecture, guidance, and oversight to the project engineering and support teams.

  • Continuous development of systems self-healing automation to reduce toil.

  • Partake in a rotation providing incident and request handling support, identifying improvement opportunities where automation or rearchitecting of solutions can improve overall outcomes and reduce toil.

  • Will serve as an AWS technical lead on major projects inside of hybrid cloud environments.

  • Responsible for training SRE team members, project engineers, technical support staff and application development staff to understand and work within the defined AWS architecture and standards being implemented.


Professional Skills & Abilities

  • Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.

  • The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges to achieve the targeted outcome.

  • Strong customer service orientation.

  • Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs.

  • Strong communication, presentation, business, and technical writing skills.

  • The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally.

  • Strong interest in further developing and integrating operations with technology in business value creating ways.

  • Awareness of emerging issues, including regulations, industry practices and technology.


Technical Skills & Experience

  • 15+ years of experience in job specific skills.

  • 8+ years of experience in writing automation scripts in bash, python, or powershell to solve technical and business problems in IT operations.

  • 6+ years of experience architecting and engineering secure, high performance and highly available environments in AWS.

  • 4+ years of experience in orchestrating automation of AWS environments building runbooks that align with business work streams and value streams.

  • 1+ year of experience automation against AWS APIs for system builds, backups and other system management interactions.

  • 1+ year of experience in container management and orchestration with kubernetes.

  • Degree in Computer Science or equivalent experience.


Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.