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SRE Senior Manager

Date: Aug 4, 2022

Location: Remote, US Remote, CA

Company: Syniti

Syniti is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Syniti helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value for a new ERP system or corporate acquisition, powering new AI/ML initiatives, or increasing profitability by eliminating inefficiencies, Syniti ensures your business’s data is a high-performing and trusted asset. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally.  This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments.  The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.   


The Site Reliability Engineering, Senior Manager will be accountable for creating a scalable SaaS & Cloud Hosted environment encompassing infrastructure, applications & automation of major business workstreams and value streams across both private clouds and public clouds (AWS).


The objective will be to minimize toil and cost as much as possible while providing a world class customer experience through the creation of a scalable architecture built on an Infrastucutre-as-code model ensuring that system and application provisioning as well as configuration management is repeatable and reliable across all Syniti products


The ideal resource would have the skillsets of a principal systems engineer, junior to mid-level software developer and team management experience. 


Key Responsibilities

  • Lead a team of Infrastructure and Applications Project Engineers to architect and implement a scalable and standardized solution for hosting Syniti applications in private and public cloud environments
  • Lead a team of SREs to develop the automation & orchestration solutions needed in alignment with key business work streams and value streams.
  • Mentor and coach team members to achieve necessary outcomes and grow their skillsets
  • Create and foster a culture of growth across the entire cloud operations organization so that all resources are constantly upskilling
  • Ensure that SRE design patterns are implemented with true development level standards including the use of CI/CD, unit testing, integration testing, etc
  • Create a culture of continuous improvement in alignment with business requirements and KPIs


Professional Skills & Abilities

  • Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
  • The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges in order to achieve the targeted outcome
  • Strong customer service orientation
  • Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs
  • Strong communication, presentation, business and technical writing skills
  • The vision and ability to drive change across the business in alignment with product and cloud operations transformational initiatives
  • Strong interest in further developing and integrating operations with technology in business value creating ways
  • Awareness of emerging issues, including regulations, industry practices and technology



Technical Skills & Experience

  • 15+ years of experience in job specific skills.
  • 8+ years of experience leading, designing and implementing infrastructure and or applications engineering solutions in a cloud operations or managed services environment
  • 5+ years of experience in leading cloud operations or managed services automation & orchestration efforts to build runbooks that align with work streams and value streams
  • 3+ years of experience designing cloud operations or managed services infrastructure and applications solutions in AWS
  • Degree in Computer Science or equivalent experience

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Nearest Major Market: Eugene