Senior Cloud Operations Analyst

Syniti is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Syniti helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value for a new ERP system or corporate acquisition, powering new AI/ML initiatives, or increasing profitability by eliminating inefficiencies, Syniti ensures your business’s data is a high-performing and trusted asset. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

Position Summary

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally.  This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments.  The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.   

The Senior Cloud Operations Analyst will be troubleshooting and maintaining complex systems, responsible for designing, implementing & managing key infrastructure systems including Active Directory, OS Patching, Repositories, SW management systems, DNS, and other centralized shared services that will need to be implemented in support of customer systems across private and public cloud environments including AWS.

Key Responsibilities

• Provide 24x7 cloud operations support as part of a global SaaS Cloud Operations team
• Resolve incidents to ensure system uptime and expected service levels
• Analyze cloud systems issues and provide recommendations and supporting data to monitor, simplify, and automate tasks
• Execute change requests that impact production systems used by our diverse portfolio of products
• Deploy patches and upgrades, and upgrade administrative tools and utilities as required.
• environments including AWS
• Will serve as a primary infrastructure engineer for the cloud operations team on major projects inside of private and public cloud
• Responsible for training technical support staff architecture, configuration management, and related to infrastructure and platform lifecycle processes
• Responsible for working with Platforms & Systems SREs to appropriately design and solutions and establish architectures and standards that can ultimately be automated
• Responsible for implementing the platform systems and overseeing the effective day to day management such as patching of all systems, software management, AD management, GPOs etc
• Responsible for managing container and corresponding Kubernetes orchestration environments inside private & public clouds (AWS)
• Continuous development of infrastructure self-healing systems in order to reduce toil
• Partake in a rotation providing incident and request handling support, identifying improvement opportunities where automation or rearchitecting of solutions can improve overall outcomes and reduce toil.

Professional Skills & Abilities

• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges in order to achieve the targeted outcome
• Strong customer service orientation
• Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs
• Strong communication, presentation, business and technical writing skills
• The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally
• Strong interest in further developing and integrating operations with technology in business value creating ways
• Awareness of emerging issues, including regulations, industry practices and technology

Technical Skills & Experience

• 7+ years of experience in job specific skills.
• 5+ years of experience in scalable infrastructure and platforms architecture, implementation, and management including Active Directory, OS Patching, Software Management, Repositories, backups and other infrastructure services
• 3+ years of experience in Networking and troubleshooting environment
• 3+ years of experience in windows administration and management
• 3+ years of experience in application container management and orchestration with Kubernetes
• 3+ years of experience in script development in python or powershell related to infrastructure lifecycle management
• Degree in Computer Science or equivalent experience.

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.