Senior IT Engineer / Architect

Date: May 21, 2024

Location: Remote, MX Remote, PL Remote, CA Remote, Remote, BR

Company: Syniti

Syniti enables agile enterprises with silo-free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world’s largest teams of data-focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks. Syniti is a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 99.7% client success rate across thousands of complex data projects and initiatives.

 

SUMMARY

The Senior IT Engineer / Architect is responsible for the overall design, management, maintenance, uptime and technical oversight of the global Syniti IT operations solutions. The successful candidate will be a leader within the team responsible for the enterprise environment including installation, configuration, documentation, upgrading, automation, and technical support related to all areas of server software, hardware (desktop and server), network and security. Senior IT Engineer / Architect will be equally comfortable with on-premises and cloud technologies. Embodying a data driven model they will manage and analyze the enterprise environment to ensure a high level of performance, security, and integrity throughout, while abiding by industry, regional and corporate standards. The incumbent will also maintain relationships with internal and external stakeholders using a high level of service, trust and security. The ability to quickly assess a need, propose/lead a project, implement with minimal supervision and work cooperatively and establish positive relationships with cross-functional teams and vendors is essential for the role. The successful candidate will be a change agent within IT and the organization complying with compliance and governance.

 

RESPONSIBILITIES

IT Operations

• Establish and maintain a customer-centric and global service-oriented environments for all operational, support and project responsibilities driven by data and industry standards.

• Design and implement to ensure defined SLAs are met and engage in continuous improvement is maintained across server uptime and network resiliency.

• Work with the IT Operations Director to Control costs and resourcing for both operational activities and projects.

• Design and Administration of Syniti Server Infrastructure components, including but not limited to: o Cloud infrastructures with emphasis on AWS o 0365 management o VMware technologies o Microsoft Windows Server and Active Directory environment o Backup and Storage Technologies o Linux technologies o Enterprise disaster recovery systems o Networking o Firewalls.

• Monitor server and network infrastructure for performance, security, and integrity using industry standard utilities and monitoring tools.

• Perform information assurance activities: patching, scanning and documenting vulnerability remediation plans.

• Propose and implement automations within infrastructure that will reduce level of effort and improve services.

• Proactively manage resources and risks effectively preventing outages and unplanned resource needs.

 

Management

• Establish and maintain technical controls and adherence to policies within the organization through ITIL, SOC and ISO frameworks.

• Lead Technical Service Design and Technical Transition activities

• Participate in Change Control process particularly in release management.

• Provide Technical leadership and guidance to Teach, plan, coach, motivate, the team to their optimum performance levels and career development.

• Document process and architecture narratives; documents, corrects and communicates any variances from defined standard; identifies and recommends material improvement opportunities to management.

• Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify and prioritize needs, develop project justifications, IT budgets, schedules and resource plans.

• Monitor trends, research and propose new solutions which would benefit the company.

 

Information Security

• Participate in a virtual and cross-functional Cyber Incident Response Team for IT operations for any incidents.

• Continual engagement and partnership with ITD and CISO to ensure highest possible protection to the organization.

• Ensure compliance with all Syniti, regulatory (in countries of operations) and industry standards.

• Assess risk, events and ensure best posture and practices are utilized.

 

QUALIFICATIONS

• Expert at implementing and maintaining highly available environments.

• Expert at designing, configuring, implementing and supporting enterprise level systems.

• Strong troubleshooting experience with infrastructure architectures and web-based applications in a production support capacity required.

• Exceptional multi-tasking skills. Ability to organize and execute on multiple high priority tasks simultaneously.

• Demonstrable expertise working independently as well as in teams, and successfully managing projects to completion.

• 8+ years of managing complex IT environments.

• Bachelor’s degree in IT or related discipline.

• 5+ years’ experience installing, configuring, and supporting enterprise level Cisco networks in a distributed environment.

• Lean experience a plus.

• IT Change Management process.

• Minimum 10 years’ experience installing and supporting hardware, software and operating systems in an enterprise level Microsoft Windows Environment.

• 5+ years managing vendors and service providers delivering to stated objectives.

• SAP Basis (nice to have).

 

 

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.