Sr. Engineer, Cloud Operations

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally.  This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments.  The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.  The Cloud Operations environment exists across both private cloud and public cloud hyperscalers such as AWS.   

The Senior Cloud Operations Engineer is an application lifecycle management & support resource who is experienced in Cloud Operations or managed service delivery environments.  The individual is responsible for the daily oversight and support of Cloud Operations systems and applications. The Senior Cloud Operations Engineer is responsible for handling incidents and requests flowing through the Syniti customer ticketing portal and resolving issues within the defined SLAs.

Key Responsibilities

• Take ownership of the administration, optimization, and scaling of virtual servers (Windows and Linux), containers, and container orchestration systems (Kubernetes, Docker), ensuring high availability and resilience in multi-cloud/hyperscaler environments like AWS.
• Diagnose, analyze, and resolve cloud infrastructure-related issues, including network failures, compute performance degradation, storage bottlenecks, and security vulnerabilities, ensuring minimal service disruptions.
• Oversee all cloud operations service delivery activities, including designing and managing system deployments, upgrades, patching strategies, and decommissioning processes for optimal efficiency and minimal downtime.
• Identify, propose, and implement strategic improvements in operational processes, enhancing efficiency through automation, process refinement, and best practices adoption.
• Serve as the escalation point for complex incidents, lead root cause analysis (RCA) efforts, and drive permanent fixes to prevent recurring issues.
• Provide guidance and mentorship to junior engineers, fostering a culture of learning and innovation within the Cloud Operations team.
• Work on a shift schedule based on the need of the Cloud Operations delivery team
   

Professional Skills & Abilities

• Excellent communication skills
• Customer service orientation and strong customer communication skills
• Diverse background in understanding many facets of IT operations
• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• Strong troubleshooting & issue isolation capabilities
• Ability to work on a team and collaborate on issues as needed

Technical Skills & Experience

• 4+ years of experience in job specific skills.
• 4+ years working in ITIL aligned service delivery organizations
• 4+ years of Infrastructure support experience
• 4+ year of experience in Windows and Linux server administration in AWS
• 4+ years of supporting containers, Kubernetes in AWS
• 2+ years of Network support
• 2+ year of experience in a role such as service desk interfacing directly with customers

Be fully aligned to the our core values:

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have.
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday.
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day.
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family.

WHAT WE OFFER:

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.